Next-Generation Technologies & Secure Development , Security Operations

Reducing Fraud Through Advanced IVR Technologies

Reducing Fraud Through Advanced IVR Technologies

This webinar explores the security risks materializing as a result of the pandemic the readiness of enterprises to handle fraud risks (particularly in the IVR) and recommended strategies to secure the IVR.

Learn the following:

  • Emerging challenges, security risks, and evolutions in contact center fraud;
  • How securing the IVR is important in order to stop contact center fraud;
  • Strategies, tools and best practices to secure the IVR and prevent fraud from spreading to other channels.

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